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PRIVACY AND COOKIES POLICY

Thank you for your interest in our online store. Protecting your privacy is very important to us. Below you will find detailed information on the handling of your data.

On May 25, 2018, the Act of May 10, 2018 on the protection of personal data entered into force. 2018 item 1000. The Act regulates the protection of your personal data in accordance with the Regulation of the European Parliament and of the Council (EU) of April 27, 2016 No. 2016/679 (RODO).

  • General information
  • This policy applies to the Website, operating at url: empirepetfood.com
    • The operator of the Website and the Administrator of personal data is: SPLENDIVO Sp. z o.o. registered at 3/1 Soltysa Dytmara Street , 30-126 Krakow, NIP: 6772478532, REGON: 522206393, KRS: 0000975194 (hereinafter referred to as the Company or the Administrator).
  • e-mail contact address of the Operator: iod@empirepetfood.com
    • The Operator is the Administrator of your personal data with respect to the data you voluntarily provide on the Website.
    • The Operator is the Administrator of your personal data with respect to the data you voluntarily provide on the Website.
  • The Service uses personal data for the following purposes:
    • Handling inquiries through the form
    • Presentation of an offer or information
  • How to contact us for information about your personal data?
    • You can contact the Administrator in writing via snail mail to the address above or via email at: iod@empirepetfood.com
  • How do we ensure the security of your personal data?
    • We provide all physical, technical and organizational measures to protect your personal data from accidental or intentional destruction, accidental loss, alteration, unauthorized disclosure, use or access, in accordance with all applicable laws.
  • What is the purpose and legal basis for processing your personal data?
    • We process personal data for the purpose of:
    • Activities for the purpose of entering into and performing the contract and conducting business:
      • performance of the contract (including for the purposes of contact, billing and payment necessary for its execution) or to take action at your request in order to conclude the contract (Article 6(1)(b) RODO),archiving data after the execution of the contract (pursuant to Article 6(1)(c) of the RODO in connection with the law, and pursuant to Article 6(1)(f) of the RODO for data stored in archives and security copies – the legitimate interest is to assert or protect against such claims and to ensure data integrity).after-sales service, especially the processing and fulfillment of complaints or other claims, conducting the debt collection process (Article 6(1)(f) RODO – the legitimate interest is the investigation and defense against claims),
      • fulfillment of legal obligations arising from the conduct of business, including tax or civil law, e.g. accounting and taxation (Article 6(1)(c) RODO).

Provision of data is a contractual requirement and/or a condition for entering into a contract, it is voluntary but necessary for entering into and performing the contract. Some processing activities in the performance of the contract are regulated by law, their provision is necessary for the performance of the contract.

  • Contact and correspondence, including electronically (by email and using the contact form on the website):
  • to answer a question asked or a message sent, on the basis of consent, i.e. Article 6(1)(a) RODO,
  • about responding to an inquiry about an offer or responding to an offer sent to us and carrying out the actions you have requested, on the basis of Article 6(1)(b) RODO,

Provision of data is voluntary, but necessary to respond, deliver the requested content or fulfill your requests. In some cases, providing data may be a legal requirement, such as when we are required to verify an applicant before providing data. You can withdraw your consent at any time by making a request through the same communication channel. The withdrawal of consent does not affect the lawfulness of processing that was carried out before its withdrawal,

  • Other processing on the basis of consent
    • in the case of processing on the basis of consent – for the purposes each time specified in the content of the consent (Article 6(1)(a)).

Provision of data is voluntary, but necessary for the purposes specified in the content of the consent. Consent can be withdrawn at any time in the manner specified by the Administrator when obtaining consent. Withdrawal of consent does not affect the legality of the processing that was carried out before its withdrawal.

  • Website delivery
    • to research user preferences and behavior on the Site using cookie technology, to create statistics on users of the Site and use them to customize/improve the service (Article 6(1)(a) of the RODO)
    • to create a user profile and send personalized advertising (Article 6(1)(a) of the RODO),
    • to technically provide content, maintain and support the service, ensure the security of the service, prevent fraud and debugging, tailor the service to users’ needs (Article 6(1)(f) RODO).

Provision of data is voluntary, but necessary for the above-mentioned purposes. Details of our website’s data processing rules can be found below in Section 10. Cookie Policy.

  • Social media
    • to answer a question asked or a message sent, on the basis of consent, i.e. Article 6(1)(a) RODO,
    • to send information, including marketing content, if you have given your consent, pursuant to Article 6.1.a RODO,
    • responding to an inquiry regarding an offer or responding to an offer sent to us and carrying out the actions you have requested, pursuant to Article 6(1)(b) of the DPA,
    • create a user profile and send personalized advertising (art. 6(1)(a) RODO).    

Provision of data is voluntary, but necessary for the above-mentioned purposes. For details on the rules of data processing in social media, please refer to the privacy policies of the individual sites.

  • Recruitments
    • conduct the current recruitment process (pursuant to Article 6(1)(c) of the RODO, including in connection with the provisions of Article 22 (1) par. 1 and Art. 229 of the Labor Code and implementing acts, and pursuant to Art. 6 (1) (a) of the RODO and Art. 9 (2) (a) of the RODO for data not provided for by the aforementioned provisions) and, based on your consent, also in subsequent employee recruitments,
    • provide information on the progress of the ongoing recruitment process – on the basis of your consent (Article 6(1)(a) RODO).

Provision of data is voluntary, but to the extent provided by law, it is necessary to participate in recruitment.

  • What rights do you have in relation to the data we process concerning you?
    • You have the right to request from the Administrator: access to your personal data and to receive a copy of it; rectification (amendment) of your personal data; deletion of your personal data when the processing does not take place in order to comply with an obligation under the law; restriction of the processing of your personal data; objection to the processing of your personal data based on Art. 6(1)(e) or (f); portability of your personal data; lodge a complaint with the President of the Office for Personal Data Protection (contact details on the Office’s website at www.uodo.gov.pl) in case you consider that the processing of your personal data violates the provisions of the RODO.
  • Who can be the recipient of your personal data?
    • We share your personal data only with entities through which we can guarantee high quality service. These are primarily: companies providing accounting and office software (including Microsoft), companies providing maintenance or IT services, company providing hosting services, email providers, shipping, courier and/or postal companies, accounting office, bank, entities providing debt collection services,. If you give the appropriate consent, these will also include: Facebook Ireland Ltd, and/or Google Ireland Ltd. The data is processed on the basis of a contract with us and solely on our instruction. We do not share your data with any third parties for their own use – only for the tasks specified above. All partners who process your personal data ensure the security of your data and comply with all data protection obligations. We also share your personal data with authorized employees of the Company who perform tasks related to the processing of your data on behalf of the Administrator.
  • What are the rules for transferring your personal data outside the EEA?
    • Except when you give the appropriate consent, your personal data is not transferred to recipients in third countries, i.e. outside the European Economic Area (EEA) or to international organizations. If you have given appropriate consent, your personal data may be or will be shared with Facebook Ireland Ltd. and/or Google Ireland Limited. In accordance with the transnational nature of the data flow within these Services, there is a transfer of your data outside the EEA, including to countries for which the European Commission has not determined an adequate level of protection.  Data protection is primarily ensured by the use of Standard Contractual Clauses with appropriate safeguards (including data encryption).  For more information on data processing on these Services, please refer to the privacy policies of the Services (respectively at: https://pl-pl.facebook.com/privacy/explanation, https://policies.google.com/). The data is processed in this way for marketing purposes (we use marketing tools and social plugins on our website) and to maintain communication with the customer (social media – Facebook). Data is transferred only on the basis of your express consent.
  • How long do we keep your personal data?
    • We keep your personal data only for the time necessary to achieve the purposes for which the data was collected (e.g. the duration/performance of the contract) or for the period specified by law. In relation to data processed on the basis of consent – until it is withdrawn. For processing for the purpose of answering a question – for 1 year from the end of the correspondence. In other cases, it will be the period of the statute of limitations for claims or other periods prescribed by law.
  • How can we make decisions based on your personal data?
    • We may make profiling and automated decisions (about the display of advertising) based on your personal data, as referred to in Article 22 (1) and (4) of the RODO. This takes place on the following systems: the website www.empirepetfood.com and the fanpage on Facebook. Profiling is performed for the purpose of marketing our own services. You have the right to appeal against the decision made in this way by communicating your position to us through the communication channels specified above.
  • Cookie Policy
    • The site does not automatically collect any information, except for the information contained in cookies.
    • Cookies (so-called “cookies”) are IT data, in particular text files, which are stored on the Website User’s terminal equipment and are intended for use on the Website’s websites. Cookies usually contain the name of the website from which they come, the time they are stored on the end device and a unique number.The entity placing cookies on the Website User’s terminal equipment and accessing them is the Administrator.The legal basis for our use of essential cookies is our legitimate interest, i.e. the right to operate a website to support our activities and the need to maintain its security. The legal basis for our use of other cookies is the User’s consent.Cookies are used for:
    • adapting the content of the Site to the User’s preferences and optimizing the use of the Site; in particular, these files allow us to recognize the Site User’s device and appropriately display the website, tailored to his individual needs;creation of statistics that help to understand how the Website Users use the websites, which allows to improve their structure and content;creation of user profiles and delivery of advertisements to specific groups of recipients.
    • Two main types of cookies are used within the Service: “session” cookies and “permanent” cookies (persistent cookies). “Session” cookies are temporary files that are stored on the User’s terminal device until the User logs out, leaves the website or shuts down the software (web browser). “Permanent” cookies are stored in the User’s end device for the time specified in the parameters of the cookies or until they are deleted by the User.The following types of cookies are used within the Service:
    • “necessary for the operation of the site” cookies, enabling the use of services available within the Service, e.g. authentication cookies used for services requiring authentication within the Service;”functional” cookies, making it possible to “remember” the User’s selected settings and personalize the User’s interface, e.g. with regard to the selected language or region of origin of the User, font size, appearance of the website, etc;”analytical” cookies that allow improving the functioning of the website and customizing the website to the User’s needs;”analytical software providers” enabling the operation of software that allows the functioning of the Site.”marketing” cookies that allow to provide Users with advertising content more tailored to their interests.
  • List of cookies:
    • Cookie name Purpose/Function Expiration Period Transfer outside the EEA.

Type: Necessary

Test_cookie Checking if your browser supports cookies 1 day US.

Type: Functional                                          

icl_visitor_lang_js Saves the User’s preferred language on the site 1 day n.dot.

wpml_browser_redirect_test Saves the User’s preferred language on the page session USA.

Type: Marketing

_fbp Delivery of products through Facebook 3 months n.dot.

_gcl_au Experimenting with the effectiveness of ads through Google AdSense 3 months USA.

IDE Reporting on Service activities to measure advertising effectiveness 1 year US

pagead/1p-user-list/# Tracking User interest in certain products and movement between sites session US

  • In many cases, web browsing software (web browser) allows cookies to be stored on the User’s terminal device by default. Users of the Site may change their cookie settings at any time. These settings can be changed, in particular, in such a way as to block the automatic handling of cookies in the settings of the web browser or inform on their each time they are placed on the device of a User of the Website. Detailed information on the possibility and methods of handling cookies is available in the settings of your software (web browser).
  • The Website Operator informs that restrictions on the use of cookies may affect some of the functionality available on the Website. Formation on how to change the cookie settings of individual browsers is available on the following pages:
    • Chrome
    • Firefox
    • Internet Explorer
    • Opera
    • Safari
  • Cookies placed on the Website User’s end device may also be used by advertisers and partners cooperating with the Website operator.